Marriott Hotels, the flagship brand of Marriott International, invites experienced and enthusiastic candidates to apply for the position of Assistant Manager – Guest Relations. This role is crucial in ensuring the highest level of satisfaction for our guests, providing them with personalized service that meets the standards of Marriott’s legacy of hospitality.
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Overview
The Assistant Manager – Guest Relations is a key player in the hotel’s management team, tasked with leading the guest relations department to deliver exceptional service to guests, ensuring their stay is memorable. The ideal candidate will bring a blend of practical experience, a passion for hospitality, and the ability to lead and inspire a team.
Post Details
- Position: Assistant Manager – Guest Relations
- Location: Marriott Hotels (Specific location to be mentioned)
- Department: Guest Relations
- Type of Employment: Full-time
Educational Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Further certifications in customer service, hospitality, or management will be advantageous.
Experience
- Minimum of 2 years of experience in guest relations or customer service, preferably in the hospitality industry.
- Experience in a supervisory or management role is desired.
Age Limit
- Applicants should be at least 21 years of age. The upper age limit may depend on Marriott’s policy and the legal requirements of the country where the hotel is located.
Key Responsibilities
- Overseeing the daily operations of the guest relations department.
- Training and managing guest relations staff to ensure unparalleled customer service.
- Handling guest complaints and feedback with professionalism and resolving issues promptly.
- Ensuring guests’ needs and preferences are met during their stay.
- Collaborating with other departments to enhance the overall guest experience.
Skills and Qualifications
- Excellent leadership and interpersonal skills.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in Microsoft Office and hotel management software.
How to Apply
Interested candidates should submit their application through the Marriott Careers portal. Ensure to include:
- A detailed resume
- A cover letter highlighting your suitability for the role
- Any relevant certifications
Applications will be reviewed on a rolling basis until the position is filled. We encourage early submissions to ensure your application is considered.
Salary and Benefits
- Competitive salary package
- Health insurance
- Paid time off
- Employee discounts at Marriott properties worldwide
- Career development opportunities within Marriott International
Marriott Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.