Hilton, the leading global hospitality company, is offering a fantastic opportunity for individuals passionate about the hospitality sector to join their team as a Guest Service Associate-Front Office. This role is pivotal in ensuring the delivery of exceptional guest experiences, aligning with Hilton’s century-long tradition of top-notch services. Ideal candidates should possess a customer-first attitude, excellent communication skills, and the ability to work under pressure. If you’re looking to embark on a career that allows you to showcase your interpersonal skills and commitment to customer service, this position at Hilton is for you.
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Position Details
The Guest Service Associate-Front Office at Hilton plays a critical role in managing the first impressions of our guests. This position involves direct interaction with guests, managing check-ins and check-outs, addressing guest queries, and ensuring a smooth, welcoming, and professional guest experience. The role demands a high level of dedication, flexibility, and the ability to maintain Hilton’s high standards of service and hospitality.
Educational Qualifications
- Required: High school diploma or equivalent.
- Preferred: Degree or certification in Hospitality Management or related fields.
Experience and Skills
- Previous customer service experience within the hotel/leisure/retail sector.
- Excellent interpersonal and communication skills.
- A proven commitment to delivering a high level of customer service.
- Ability to work effectively under pressure.
- Excellent grooming standards.
- Flexibility to respond to a range of different work situations.
Advantageous Skills
- High level of IT proficiency.
Age Limit
The recruitment process does not explicitly mention an age limit. However, candidates must meet legal employment age requirements in the jurisdiction where the hotel is located.
Important Dates
- Application Opening Date: Please refer to the Hilton career page for the most current information.
- Application Deadline: Applications will be accepted until the position is filled. Candidates are encouraged to apply early.
How to Apply
Interested candidates can apply for the Guest Service Associate-Front Office position at Hilton by:
- Visiting the Hilton Careers page.
- Searching for the Guest Service Associate-Front Office position using the job ID: 1404122.
- Filling out the application form with all necessary details.
- Submitting the application along with a current resume and any other required documents.
Ensure your application highlights your experience in customer service, any relevant educational background, and skills that make you a perfect fit for this role.
Selection Process
The selection process may include:
- Review of applications and resumes to shortlist candidates.
- Initial screening interview, which may be conducted over the phone or online.
- In-person interviews for further assessment of qualifications and fit for the role.
- Background checks and reference checks to confirm eligibility and qualifications.
Candidates selected for further consideration will be contacted by Hilton’s HR team for the next steps in the recruitment process.