PhonePe is on the lookout for a Senior Automation Specialist to join our dynamic Customer Experience team. As a leading figure in the fintech sector, PhonePe is dedicated to revolutionizing the way financial transactions are carried out across India. We aim to make our services accessible, convenient, and above all, secure for millions of users. The Senior Automation Specialist role is pivotal in enhancing our customer support mechanisms through innovative automation solutions, ensuring superior service quality and operational excellence.
For daily current affairs and job alerts please join below channels
Join WhatsApp Channel
Join Telegram Channel
Senior Automation Specialist – Customer Experience at PhonePe: Complete Details
Post Details
The Senior Automation Specialist – Customer Experience will be responsible for:
- Designing, developing, and implementing automation processes to improve customer support workflows.
- Collaborating with the customer experience and IT teams to identify automation opportunities.
- Monitoring and analyzing the effectiveness of automated systems and making adjustments as needed.
- Staying updated on the latest automation technologies and industry best practices.
Educational Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related fields.
- Certifications in automation software (e.g., UiPath, Automation Anywhere) are a plus.
Experience and Skills
- A minimum of 5 years of experience in a similar role, preferably in the fintech or IT services sectors.
- Strong proficiency in automation tools and software.
- Excellent analytical and problem-solving skills.
- Effective communication and teamwork abilities.
Age Limit
- Applicants should be between 25 to 45 years old. However, outstanding candidates outside this age range may also be considered.
How to Apply
Interested candidates should follow these steps to apply:
- Visit the PhonePe Careers page and locate the Senior Automation Specialist – Customer Experience listing.
- Fill out the online application form with your details, educational background, and work experience.
- Submit your resume and any relevant certifications.
- Shortlisted candidates will be contacted for the next steps in the selection process.
PhonePe is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at PhonePe and be part of a team that’s redefining the future of fintech in India. Your expertise in automation can help us deliver exceptional experiences to our customers and drive our mission forward.