In the evolving landscape of IT service management, the role of a SIAM (Service Integration and Management) specialist, particularly in Incident Management and Major Incident Management (MIM), has become crucial. KONE, a global leader in the elevator and escalator industry, is seeking a dedicated SIAM specialist to oversee and enhance our incident and MIM processes. This position plays a pivotal role in ensuring service continuity and excellence, aligning IT services with business needs, and facilitating seamless communication across service providers.
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SIAM Specialist – Incident & MIM at KONE: Complete Details
Post Details
- Position: SIAM Specialist – Incident & MIM
- Department: IT Service Management
- Type of Employment: Full-time
Responsibilities
- Develop and implement SIAM frameworks for incident and MIM.
- Coordinate with IT service providers to ensure effective service integration.
- Manage and resolve incidents and major incidents efficiently.
- Monitor service performance and implement continuous improvement initiatives.
- Facilitate communication and meetings between service providers and stakeholders.
Educational Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Certifications in ITIL, SIAM, or related frameworks are highly desirable.
Experience
- Minimum of [X] years of experience in IT service management, with a focus on SIAM, incident management, and MIM.
- Proven track record of managing IT services and service providers.
- Experience in implementing SIAM frameworks and processes.
How to Apply
Interested candidates can apply for the SIAM Specialist position at KONE by following these steps:
- Visit the KONE Careers page at [KONE Careers Link].
- Search for the “SIAM Specialist – Incident & MIM” position.
- Read the job description and requirements carefully.
- Click on “Apply Now” and fill in the application form with all required details.
- Upload your resume and any other relevant documents.
- Submit your application.
Selection Process
The selection process for the SIAM Specialist position includes:
- Screening of applications
- Initial interview (online or phone)
- Technical interview
- HR interview
- Offer and acceptance
Why Join KONE?
Joining KONE as a SIAM Specialist offers you an opportunity to be part of a global team dedicated to improving the flow of urban life. KONE is committed to innovation and excellence in our field, and we support our employees through continuous learning, growth opportunities, and a supportive work environment.